Return Policy
Scouts Canada will accept returns within 30 days of receipt of your order for any products that are in their original and unused condition (*see exceptions below).
To make a return please complete the following steps.
For defective/damaged items or items shipped in error please contact customer service with pictures, if applicable, for further instructions. You may be asked to dispose of the product or receive a return shipping label. Your original shipping charge may be refunded.
Returns for any other reason to not qualify for a refund of either the original or return shipping charge.
1. Complete the requested information on your enclosed Merchandise Return Form and clearly indicate the reason for return using the codes supplied.
You can download and print the Merchadise Return Form here:
2. Place the product, with the original product packaging, Merchandise Return Form and the Packing Slip in any shipping package.
3. Return the parcel by postal service of your choice to the following address:
Scouts Canada c/o Lowe-Martin
930 Britannia Rd East, Unit Z
Mississauga, ON
L4W 5M7
Some gear items sold on Scoutshop.ca come with a manufacturer’s product warranty. More information and the process for filing a warranty claim can be found on each manufacturer’s website.
Returns will be processed within a reasonable timeframe and the credit will be issued to the original method of payment on the order.
DUE TO SAFETY CONTROLS PUT IN PLACE BY THE DISTRIBUTION CENTER, IN PERSON RETURNS WILL NOT BE ACCEPTED.
*We cannot accept exchanges at this time. If you wish to make an exchange you will need to return the product and place a new order.
Custom and perishable items (such as coffee) are not eligible for return. Returns are not permitted for the purchase of gift cards, except where required by applicable law.
Upon receipt of your return, Scouts Canada will assess and determine if the item(s) is/are in a re-saleable condition. If not the item(s) will be returned to the customer and no refund will be processed or issued. Items returned after 30 days, from date of delivery, will not be processed.
If you have further questions about any product warranty, we encourage you to reach out to our customer service department at customercare@scouts.ca or by phone at 1-800-203-7982.